Shipping + Returns

Shipping:

  • Orders will be processed and shipped within 2-3 business days of purchase (excluding holidays).
  • Pre-orders can take 2-6 weeks to ship depending on the item, we will do our best to let you know each items turn around time.
  • Orders will ship either via USPS Priority or First Class depending on the weight.
  • Flat Rate Shipping is $5.95.
  • FREE SHIPPING on orders of $100+.
  • Once the order is delivered to USPS, we are not responsible for lost, stolen, or missing orders.
  • To ensure prompt and successful delivery, please verify your address is correct prior to checking out.

Returns:

  • If you are not 100% happy with your order please let us know. Customer service is our number one priority.
  • All returns must be postmarked within 14 days after the purchase of your item.
  • All returns will be refunded by Store Credit only.
  • Allow up to 7 days from the time we receive your return for us to credit your account.
  • All returning items must be unworn, unwashed, and in their original condition. Return in original packaging.
  • All SALE items, Undergarments, Jewelry, Scarves, Belts, and Hair Accessories CANNOT be returned.
  • Defective/Damaged items: please contact us within 3 days of receiving your order. No exceptions after the 3 days.

Please note: any items returned to us that do not follow the above criteria will be returned to you at your expense.

Please fill out the contact form below to begin your request.

Thank you so much and enjoy shopping Livvia's Boutique!